E8s Privacy Policy — How We Protect Your Information
User privacy is a priority at e8s. This document clearly outlines what information we collect, how it is used, and your rights as a user in Malaysia.
Effective Date: 1 January 2026
Information We Collect
When you use the e8s platform, we collect several categories of information to keep our services running safely and smoothly. The types of information collected are as follows:
Your full name, date of birth, identification number, email address, and phone number as provided during registration.
Transaction details in Malaysian Ringgit (RM/MYR), bank name, and deposit and withdrawal records. We do not store credit card numbers directly.
Device type, operating system, browser used, IP address, and other technical data collected automatically when you access the platform.
Records of in-platform activity including games played, session duration, login frequency, and betting history.
How We Use Your Information
E8s uses the information collected solely for purposes related to providing and improving the platform's services. The primary purposes are:
- Verifying user identity during registration and the processing of MYR financial transactions.
- Process deposits and withdrawals accurately and securely through Malaysia's local banking channels.
- Providing effective customer support and resolving any account-related issues.
- Sending account-related notifications, security updates, and promotional information you have opted in to receive.
- Detecting and preventing fraud, money laundering, and activities that violate the platform's terms.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Analysing usage patterns to improve the overall user experience.
E8s will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Activity Tracking
The e8s platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform's technical functions run smoothly. These cookies fall into several categories:
Essential Cookies
Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies
Collecting anonymised data on how users interact with the platform — including the most frequently visited pages and time spent per session. This data helps us identify areas for improvement.
Functional Cookies
Saving user preferences such as display language, account settings, and interface options so you do not need to reconfigure them each time you log in.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect your experience on the platform.
Data Storage, Security & Information Sharing
How We Protect Your Data
E8s uses SSL/TLS encryption for all communications between your device and our servers. Sensitive data is stored on servers protected by strict access controls and continuous monitoring. Financial transaction records in MYR are retained for the period required under Malaysian law.
While we implement comprehensive security measures, no system can guarantee absolute security. Users are advised to use strong passwords and never share their login credentials.
Sharing with Third Parties
E8s does not sell or rent your personal information to third parties. However, we may share information with:
- Approved payment processors for the purpose of completing MYR transactions.
- Technical service providers that assist with platform operations, bound by confidentiality agreements.
- Malaysian legal authorities where required by court order or applicable legislation.
User Rights, Policy Changes & How to Contact Us
Your Rights as an e8s User
As an e8s platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests are subject to legal record-retention requirements, which may prevent the immediate deletion of certain transaction data.
- Right to Opt Out of Marketing: You may withdraw consent to receive marketing communications at any time through your account settings.
Changes to This Privacy Policy
E8s reserves the right to update this privacy policy from time to time to reflect changes in data practices or legal requirements. The latest version will always be available on this page with an updated effective date. Continued use of the platform after any changes constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact the e8s team at:
- Email: [email protected]
- Section FAQ for quick answers to common questions.
Questions About Your Data Privacy?
The e8s support team is here to help you understand how your data is managed. Visit our FAQ page or register an account to start using the platform safely.